Shipping policy

Delivery time

Orders are delivered within 2 to 5 business days from the date of order confirmation. During peak periods (such as holidays or promotional events), delivery may take up to 7 business days in accordance with our shipping partner's policy.

Order inspection

Customers are allowed to inspect their order upon delivery to verify the quality of the products.

Customers are strongly advised to inspect their order in the presence of the courier before signing off on delivery. Once the order is accepted and the courier has left, Vego Store cannot be held responsible for any claims of missing items.

No order splitting

Order splitting upon delivery is not permitted. Orders must be either accepted in full or returned in full to the courier, in accordance with our shipping partner's policy.

Opening a returned order

If a customer opens their order upon delivery and then decides not to accept it, shipping fees will be charged — even if the original order qualified for free shipping. The customer is responsible for covering these return shipping costs.

Failing to pay these fees is a violation of our store policy. Customers with unpaid shipping fees may be required to pay a deposit upfront on any future orders.

Returns & refunds

Return requests must be submitted within 14 days of receiving your order, in line with Egyptian consumer protection law.

This period is extended to 30 days exclusively for items with confirmed manufacturing defects.

Shipping delays

Any delays in the delivery process are the responsibility of the shipping company. If your order is delayed, you may file a complaint directly with the shipping company, or contact us on Instagram and we'll do our best to help:

@vego_store on Instagram

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